We are currently looking for a Senior Client Success Manager . We have 1 open position. Please apply and we can discuss!
Location: Remote
Salary: Up to $120,000 base
Benefits: Full benefits
Type: Direct Hire
Sponsorship Available: No
Must Have Skills:
- Between five and ten years in customer-facing positions tied to delivering technology solutions within a managed services setting.
- Solid organizational and project coordination abilities, with a knack for aligning efforts across clients and internal technical or delivery groups.
- Proven track record of juggling several accounts and shifting priorities at the same time.
- A proactive individual capable of forming strong relationships, keeping clients satisfied, and driving internal improvements, who can speak with confidence to both hands-on technical staff and top-level client executives.
- An analytical mindset able to spot issues and independently chart the path forward, while also recognizing expansion possibilities at current accounts and teaming with sales to generate new revenue.
- Hands-on familiarity with managed services platforms and productivity applications, including ServiceNow, Salesforce, and ScienceLogic.
Responsibilities:
- Nurture strong client partnerships by collaborating with the managed services group to confirm a shared grasp of each customer's business needs and the agreed scope of services, while keeping clear and open lines of communication that support great service and new business.
- Serve as the customer's champion by cultivating trust and openness so you become their go-to advisor, preparing and delivering reports and updates whenever required.
- Function as the point of escalation for clients, addressing satisfaction concerns and helping track key performance indicators to ensure service level commitments are met.
- Oversee the full client journey, supporting true-ups along with the onboarding and offboarding of services.
- Coordinate service delivery and growth by matching client expectations to delivery capabilities, working alongside solutions architects and account managers to uncover account expansion, supporting renewals, flagging contracts to leadership ahead of expiration, and contributing to the scoping of new proposals.
- Keep client records current using company tools and processes while serving as the account authority on managed services, and build loyalty by gathering customer feedback and acting on it.
If the above seems like a fit, then apply!!
CRB Workforce, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.