We are currently looking for a Tier 2 Support. We have 1 open position. Please apply and we can discuss!
Location: Phoenix, Arizona
Salary: $25-31/hr
Benefits: Full benefits
Type: Contract to Hire
Sponsorship Available: No
Must Have Skills:
- Prior work history within managed service provider (MSP) settings
- Proven background overseeing systems, networks, and server infrastructure
- Practical, hands-on familiarity with Microsoft 365 and Azure platforms
- Comfortable using ticketing platforms and thriving in high-tempo work environments
Responsibilities:
- Assess system errors and prioritize them based on how critical the issue is
- Deploy, set up, and update PC applications and operating systems, and handle onsite and escalated support tasks
- Deliver remote assistance to clients and end users by phone or web, using remote-control tools to identify and fix problems
- Handle new account creation, email setup across computers and mobile devices, password resets, and the installation of printers and software on client machines
- Record resolution details for completed tickets, add notes for escalations, and build and update documentation covering customer networks
- Resolve software, hardware, and network problems, escalate to senior support to meet SLAs, and support the projects team as needed
If the above seems like a fit, then apply!!
CRB Workforce, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.