We are currently looking for a Helpdesk Manager. We have 1 open position. Please apply and we can discuss!
Location: Phoenix, Arizona
Salary: $90,000 - $120,000 (upon conversion; no bonus structure)
Benefits: Full benefits
Type: Contract to Hire
Sponsorship Available: No
Must Have Skills:
- Background working within a managed services environment is strongly favored, though candidates who have led an IT helpdesk within a sizable in-house IT organization will also be evaluated.
- Hands-on familiarity with Microsoft's enterprise technologies as well as Azure.
- Prior experience overseeing a team; a supervisory background may qualify depending on the scope of duties and how large the team was.
- A self-motivated, operations-minded professional capable of running a team effectively without requiring ongoing oversight.
Responsibilities:
- Direct the daily activities of the Helpdesk group alongside two fellow Helpdesk managers.
- Provide leadership across the Helpdesk, NOC, SOC, and escalation functions.
- Oversee a group of roughly 20 team members and keep operations running smoothly.
- Foster strong working relationships with staff while offering supportive, hands-on guidance.
- Take initiative and confidently lead the team to ensure tasks are completed.
- Contribute a leadership approach that reflects and reinforces the organization's positive workplace culture.
If the above seems like a fit, then apply!!
CRB Workforce, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.