Marketing Manager

• A minimum of five years building and running communication plans for delicate, high-stakes marketing initiatives.
• Demonstrated success in creating and rolling out campaigns across several channels, such as email, digital touchpoints, and billing notifications.
• A data-driven approach with the capability to establish success metrics and draw meaning from performance results.
• Ease in coordinating with technology, data, creative, and operational partners on intricate projects.
• Skill in mapping out customer journeys that go well beyond simple sign-up flows.
• Outstanding written, verbal, and presentation abilities, paired with a proactive, well-organized style capable of juggling several high-profile workstreams at once.

• Shape and carry out customer messaging strategies tied to the wind-down of a service, while backing the associated billing transition effort.
• Construct campaigns that span multiple channels, including billing notices, on-screen prompts, outbound calls, emails, web content, and supporting resources.
• Design and oversee experimental message variations to pinpoint the most effective wording and treatment approaches for a loyal, change-averse audience.
• Team up with Product, Marketing, Analytics, IT, MarTech, and Creative groups to build customer flows, validation triggers, and smooth experiences, while aligning care scripts, online help, and retention efforts for consistent messaging.
• Work alongside analytics partners to set target audiences and key metrics, ensuring reliable tracking across every channel and evaluating churn risk and related retention indicators.
• Monitor how pilot and full-launch campaigns perform across conversion, churn, and customer behavior, then prepare leadership-ready summaries of findings, recommendations, and business results while documenting lessons to sharpen the broader rollout.

If the above seems like a fit, then apply!!