We are currently looking for a Systems Engineer. We have 1 open position. Please apply and we can discuss!
Location: Remote (Santa Rosa, CA as home base) Type: 6-month Contract-to-Hire Salary Upon Conversion: $85,000–$90,000 Sponsorship Available: No – Must be authorized to work in the U.S.
Most Important:
Strong experience with incident response and day-to-day client support in a Managed Services environment
Ability to handle escalated tickets as well as project engineering work, including SOW creation and execution
Strong technical writing and documentation skills
Deep experience working in structured IT environments following ITSM / ITIL standards
Strong understanding of ticket hygiene, documentation standards, and detailed technical notes
Technical Focus Areas:
Active Directory and Windows Server administration
Azure infrastructure design and administration
Network design, implementation, and troubleshooting
Standard enterprise software suites (Microsoft 365, Adobe, etc.)
Qualifications:
Bachelor’s or Associate degree in Computer Information Systems (or equivalent experience)
6+ years of experience working remotely and/or in the field for a Managed Service Provider (MSP)
Proven experience authoring functional designs and as-built documentation (network and server environments)
Experience auditing and maintaining client documentation
Ability to create Bills of Material (BOMs) recommending hardware and software solutions
Experience authoring and presenting Scopes of Work (SOWs) to clients
Strong client-facing communication and presentation skills
Responsibilities:
Provide remote and onsite escalation-level technical support for Managed IT clients
Respond to escalated requests from Service Desk Engineers
Troubleshoot issues using established best practices and standard operating procedures
Support project engineering efforts including SOW execution and technical planning
Contribute to division initiatives, process improvements, and best-practice development
Maintain accurate daily utilization reporting and calendar usage within the PSA tool
Demonstrate professionalism, positive attitude, and adherence to company values
Follow standard operating procedures and consistently use approved tools
Mentor junior engineers and participate in knowledge sharing
Travel as required to support client needs
CRB Workforce, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
